Privacy policy
This policy explains what personal data we collect through this website, why we collect it, how long we keep it, and the choices you have. It applies to enquiry forms, the planning tool, and analytics.
Who is responsible for your data
Velarozone is the controller of personal data collected through this website.
Questions about this page can be sent to support@velarozone.com, or by WhatsApp on +971 58 526 0677.
What we collect
We only ask for what an adviser needs to assess and respond to your enquiry.
- Contact details you submit: name, email address, phone or messaging handle, and country of residence.
- Enquiry context: your activity, target markets, ownership, team plans, timing, and any notes you write.
- Planning tool answers, so an adviser can review your responses with you.
- Technical data: IP address, device and browser type, referring page, and pages viewed.
What we do not want you to send
Please do not upload passports, bank statements, or other sensitive documents through this website. After an adviser has qualified your enquiry, we will share an approved secure process.
Why we use it
We use your data to respond to your enquiry, to prepare an initial assessment, to coordinate applications you instruct us to prepare, to meet our own record-keeping and anti-money-laundering obligations, and to improve the website.
We rely on your consent for marketing messages, on the steps needed to enter into or perform a service agreement for enquiry handling, and on our legitimate interest in operating a secure and useful website for analytics.
Who we share it with
We share personal data with service providers who host this website and our databases, with our email and analytics providers, and — only where you instruct us — with authorities, free-zone registries, banks, and professional advisers involved in your matter.
We do not sell personal data. Providers act on our documented instructions and are bound by confidentiality terms.
International transfers
Some providers process data outside the United Arab Emirates. Where that happens, we use providers that offer contractual protections comparable to the standards required by applicable UAE data-protection law.
How long we keep it
Enquiries that do not become engagements are kept for up to 24 months and then deleted. Client records are kept for the period required by applicable UAE record-keeping and anti-money-laundering rules.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict certain processing, and withdraw consent to marketing at any time. Write to us using the contact details above and we will respond within a reasonable period.
Security
Data submitted through this website is transmitted over an encrypted connection and stored with access controls. No system is completely secure, so please do not send sensitive identity or financial documents through the website.
Changes to this policy
We review this policy periodically. Last reviewed: [LAST REVIEWED DATE].